Frequently Asked Questions
Where should I start?
The choice is yours - but I would recommend that you start with the video "Planned Meals at Regular Intervals" and "From Plan to Plate" as these deal with the unexpected issues encountered by many of my patients (when I worked as a Long Covid Dietitian in the NHS).
Choosing which 'food/drink' video to watch next really does depend on you and on what you would like to know about - each video stands alone - although of course I would recommend that you view all of them to give you the full picture!
To help you make your choice we have produced a trailer of each video and there is also a short written description alongside each one. You can find these in the Videos page of this website.
How do I pay for the videos?
Once you have decided which video you want to purchase, select it and you will be presented with the video in another tab in your browser. Click the "play" button (on the bottom left of the video) and you will be presented with a payment popup. Follow the steps and once your payment has been processed, you will be able to access your chosen video. An automated email will follow shortly after purchase with the password for the slide deck PDF and a link to a short survey.
I don't think I can concentrate long enough to watch each video...
We have designed our videos with you in mind!
While most of the videos are under 30 minutes, you do not need to watch a video in "one go" - and I would almost recommend that you don't! Each video is designed to educate, empower and encourage you to try dietary changes . So it's not something to be rushed. If you're going to make the effort to try to eat differently, then you need to be sure about what you're trying to do and why - and what you might notice if you do give dietary change a try.
Once your payment has been processed, you will be able to access your chosen video for 6 months (from the date of purchase) on up to three devices.
Your payment also enables you to download and view the PowerPoint slides that are shown in each video - in the hope that this will also help your journey of dietary change. You will receive an automated email containing the relevant password which will enable you to view the slides which are in a PDF format.
Are there discounts for purchasing more than one video at a time?
Yes, while not ready yet, we are working on this. In the meantime, please contact us if you are considering purchasing more than one video.
We are also looking at an Annual Subscription option. This option will offer 12 months access to all videos (10 in total) and relevant slide decks. You can view each video as often as you wish.
If the videos are updated, will I be able to see the changes?
Yes! Your 6 month access includes any changes made to your purchased video during the 6 months.
At the end of each video we ask for your feedback because we really do want each video to empower you to make dietary changes if you need to. So if something isn't clear, or if you think we've missed something, then please let us know so we can include it in any updates!
We are a very small business (there are currently only the two of us!) but Paul has created the videos so that he can make changes or additions to each video fairly quickly - so please do complete the feedback form and help us to support you.
Can I download the videos?
No. We are not offering this as an option at the moment.
Are my payment details stored on your website?
No. We use "Stripe" to process our payments and all payments are encrypted. All transactions are protected by this encryption - "Stripe" emails us once your payment has been processed. We will not store your financial information on our systems or website.
Can't find the answers here?
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